We are committed to providing you with an exceptional service experience. If you are not satisfied with your purchase, we have established a clear and transparent refund policy to ensure your rights are fully protected.
To ensure a fair and reasonable refund process, the following conditions must be met:
Follow these steps to request a refund:
Once approved, refunds will be processed within 5-7 business days and credited back to your original payment method. You will receive an email confirmation once the refund has been processed.
Refunds will be processed using the same payment method used for the original purchase:
The following items are not eligible for refunds:
We understand that exceptional circumstances may arise. In such cases, we may consider refund requests outside our standard policy:
Yes, if you're not satisfied with our service quality, you may be eligible for a refund within 7 days of purchase, provided you haven't used more than 50% of your credits.
We can help you switch to the correct plan or process a refund if requested within 7 days, as long as the credits haven't been significantly used.
Refunds are typically processed within 5-7 business days and will appear on your statement within 1-2 billing cycles, depending on your financial institution.
Subscription credits are generally non-refundable after the first billing cycle, but we may consider exceptions for technical issues or service problems.
If you have any questions about our refund policy or need assistance with a refund request, please contact our support team:
Email: [email protected] Subject Line: Refund Request Response Time: Within 2-3 business days Business Hours: Monday - Friday, 9 AM - 5 PM
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of significant changes via email or through our service.